Transportation claim nightmares

[gravlguts]

unfortunately the confirmation function of our faxe machine was not functional at the time. it has since be rectified. it's an $1100 claim, so the time lost etc would not justify any court action.

[sheri01]

CONFIRMATION OF NOTIFICATION IS ABSOLUTELY ESSENTIAL!!! IF NOTHING ELSE, T-CLAIMS ARE ONE OF THE FEW SITUATIONS OF USING THE GOOD OLD "SNAIL MAIL" IS ABSOLUTELY ESSENTIAL. THERE IS A RESON THE CONTRACT CARRIERS ARE REQUESTING FAX NOTIFICATION. THE CHANCES ARE GOOD IN THE CARRIERS' FAVOR THAT THE DEALER WILL NOT BE ABLE TO PROVE NOTIFICATION. IF YOU CHOOSE TO FAX THE NOTIFICATION, ALWAYS, ALWAYS, ALWAYS FOLLOW UP WITH THE CARRIER NOTIFICATION LETTER BEING MAILED CERTIFIED MAIL, RETURN RECEIPT REQUESTED. THE LESS THAN FOUR DOLLARS THIS COSTS IS CHEAP INSURANCE AGAINST INDEFENSIBLE CHARGEBACKS. ONE CLAIM PER YEAR PER DEALER IS A WINDFALL FOR THE CARRIER. ALL THEY HAVE TO DO IS DENY THE DAMAGE, AND UNDER THE ICC LAWS GOVERNING CONTRACT CARRIAGE, THE BURDEN OF EXPENSE LIES ON THE FIRST PARTY UNABLE TO PROVIDE PROOF OF NOTIFCATION OF THE DAMAGE. NO DEALERSHIP SHOULD EVER ALLOW IT TO BE THEM.