Parts SSS pay

[gman]

Does anyone out there have a pay plan in place for parts personnel that uses GM SSS as a factor?

Thanks

gman

[Doug]

No, but I'd like to hear ideas ! Too often parts department is isolated from the customers and realted issues.

I'm sure we could all spend hours talking about CSI frustrations (or sucess stories). I'll confess being stymied at times.

We've had some awful Fix it Right scores yet overall satisfaction and/or top box were fine. We've have some outstanding scores in line-by-line categories yet top-box is in the hopper.

Now we have very good Fix it Right scores and advisor scores are also in very good shape but out top-box has dropped WAY low.

The only thing that really seems to help is ASKING customers to please give us a good score.

Completely satisfied ? I'd have to think long and hard to recall the last time i was completely satisfied about anything but, hey, I know plenty of you guys are acheiving great top box scores so enough of the sour grapes from me, right ?

Anyhow, I'm not in the mood right now to torment myself with any further discussion on the topic !! <grin> Come Tuesday I'm sure I'll have a refreshed outlook !

Cheers to all
Doug