The Big Bounce

[Gerry Laughlin]

This is a first for us. Had a vehicle that had been at another store for oil leak, other dealer tried to repair it, still leaked so the customer brought it to us. Our tech diagnosed rear main and his story involved a dye test, as well as a dye being charged out. Submitted a claim for a rear main seal with dye test. All well and good. Claim was debited today, GM said they could find no evidence of dye on the rear main seal that they had asked for back. This seems a little extreme even for GM. Sounds like there is a new sheriff in town.

[Whiner]

Barney Fife found his bullet and fired it AT YOU!

[Richard]

Try having an entire Durajunk injector job bounced at you because the tech didn't print the worksheet and include it with the warranty hold parts. Now that's just BS. They know the injectors are JUNK, they are just screwing people over; both us and the end consumer.

[cantfind122]

Gentleman,

The business is now practicing what has been transpiring forever in other industries and believe it or not actually modeled in business. Its called Built in Apathy. A true example is the multi-tiered support prevelant in almost everything you do. The premise is that you will sacrifice integrity when it becomes too time consuming and hopefully resolve their problem with your resources. Use this scenario...You go with you wife to Wally World one Saturday afternoon because she saw her favorite basket marked down from 19.95 to 12.95 Of course, she needs soap and candles to put in the basket. When she gets to the car she notices they charged her 14.95 by mistake and points it out to you. There are 12 million people in the store, 3 parking spaces and the Warriors are on in 15 minutes. What do you do? Welcome to the corporate world. The smartest guys in the room......for now.