Appointments

[bob s]

Are you using 3010 appointments in R&R.How would you compare it to a manual appointment book.Thinking of switching over and concerned about any problems in the system.Thanks

[capsgs]

We use it with pretty good success. As with most Reynold's programs though, you have to bring your operation to it. The biggest drawback is that it schedules a time to speak to an Advisor, not based on work load. You have to tweak things to make it effective. It does however speed things up on the service drive when the customer arrives.

[GMFXDOPSMGR]

We use R&R 3010 for most "reservations". It does speed up the lane and we have an idea of what is coming in the next day(s) also. we try to let the techs know what is coming so they get ready with their work load. Obviosly they will try to get the good jobs first, but the advisors are on latteral support groups, so they control what is done by who. I cannot say that it makes the load any better or worse. Biggest problem is the # of techs in the area. We need more.

[pjpeery]

bob s

here's what we do .. we use r+r 3010 to schedule appointments .. we also print them out and post a hard copy to be seem be everyone .. the list also has the salesman on it and a copy is given to the dealer so he can alert the sales people of their owner's coming in for service

it works very well for us we have been using it for about 10 years now


good luck

paul

ps

it did take a while for the die hards to get use to it

[ScottM]

I have done both ways and my question for those of you who do in manually "how do you like doing things twice?"

1) My perspective is that it takes the same amount of time to "pre-write" it in 3010 as it does in 3030. Proactive use of 3010 will give you more selling time at writeup and shorten your customers wait time.

2) You can also preview an appointment log incoming appointments to prep SOP's or rentals etc.

3) If you have challenges booking too many appointments at the same time, Appointment Control can be enabled to designate intervals for drop off times that can give advisor warning or even block creating an appointment time that has already been used.

4) If you desire "time-bucket scheduling you can add-on Technician Dispatching that allows that as well as other productivity, efficiency and control benefits.

They key in any case is process. Are you ready to define and support and new process? If so you can benefit from implementing any of all these.

[This message has been edited by ScottM (edited 08-17-2006).]

[texaslp]

Does anyone use ADP appointments? Do they work pretty much the same as RR? We'd like our guys to use the system, for the reasons mentioned here, but haven't convinced them yet(did someone say die hards?)

[jazdale]

tex,
RR and ADP have very similar functionality in adding appointments. As stated earlier by Scott, Do it once, or do it twice.

******* a couple goodies to consider *******

If you're a Ford dealer, the Oasis will run the night before the appt is due.

Turning on pre-workorders will also pre-print the order the night before.

Web2000 has a nice left panel link that notifies the writer if special orders are tied to an appt or not.

Web2006 has a re-designed view of the appts in an outlook-like format - very nice feature.


**** a question to all *******
Do any of you set the next appt while the customer is cashing out - similar to a dentist? If so, hows it working for you?

[Lhansen]

I work with several dealerships that attempt to book the next appointment when the customer picks up their vehicle. Those who have a good system in place to make reminder phone calls, or e-mails, have the best luck with it. A lot of customers really like the option to book, have a reminder call and be able to change if necessary. That's also a great opportunity to collect e-mails.

Linda


------------------
Linda Graham Hansen
Auto Dealer Focus
www.autodealerfocus.com

[3760Guru]

quote:

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By LHansen:
I work with several dealerships that attempt to book the next appointment when the customer picks up their vehicle. Those who have a good system in place to make reminder phone calls, or e-mails, have the best luck with it. A lot of customers really like the option to book, have a reminder call and be able to change if necessary. That's also a great opportunity to collect e-mails.

Linda

---

A very good point. There is a new feature on the ReynoldSystem that allows you to prebook your next appointment when closing out a ticket.

See below post...

[This message has been edited by 3760Guru (edited 08-22-2006).]

[petepuma01]

Regarding the last suggestion, you need to turn on the appointment booking feature in 3651 RO Closeout.

To do this, go to 3621 and look at questions 61 & 62. At minimum, question 61 needs to be answered 'Y'.