RO Reviews

[OUROBOROS]

rule of thumb - if something seems ridiculous it is because IT IS. What er you meant to be asking for? As every vehicle/customer is different the amount of "useful" dialogue usually becomes "did you ask about maintenance?", " did you tell rthe customer about our promotions this month?", " did you refer to the menu board?"

What a wonderful way to incentivise our front end staff - treat them like 3rd graders. I believe that if you are any good at what you do, you will be way too busy to drain man power at this rate (unless you add staff counter productively) and therefore it will, by necessity, decline once the focus is off - unsustainable = pointless. I always tell myself that I am too time poor to teach my staff everything they need to know but I am never to busy to help them think for themselves. You ar eon the path to robotic, processed mediocraty - create a vision of excellence - get buy in - share success and shield from criticism.. you know.. good old fashioned leadership.. you know this or else you would not be here looking for vindication that these guys really are idiots!!!