How to get customers to come back for warranty parts?

How to get customers to come back for warranty parts?

Postby partslife » Tue Jan 14, 2020 2:37 pm

We have a lot of warranty special ordered parts and the customers take too long or never come back to have them installed. How do I prevent this? Ideas??
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Re: How to get customers to come back for warranty parts?

Postby FixedManager » Wed Jan 15, 2020 12:55 am

Stop ordering parts for customers that won't commit to a return appointment.
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Re: How to get customers to come back for warranty parts?

Postby partslife » Wed Jan 15, 2020 6:39 pm

That's good once we know they are, but for everyone else is where the problem is. Maybe hold a credit card on file and if they don't show up for their appointment in the time frame stated, we charge them for the parts. Just saying...
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Re: How to get customers to come back for warranty parts?

Postby Rykid50 » Wed Jan 15, 2020 9:44 pm

Hold the car
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Re: How to get customers to come back for warranty parts?

Postby FixedManager » Thu Jan 16, 2020 12:10 am

"partslive" I am confused by your response; a credit card?

The vehicle is in your shop, diagnosed by a qualified Technician, the customer authorizes repairs, you set an appointment, you order the part.....Simple. The only effort on your part is if the customer no-shows which requires a call.

I have a 93% SOR install rate and average ninety-six non-internal repair orders per day.
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Re: How to get customers to come back for warranty parts?

Postby partsguy51 » Sun Jan 26, 2020 5:55 pm

body shops don't want to take time and look at car. order twice what them need and return it over half of it to parts dept . need to stop it!! get off you chair and go outside and look at car and make list!
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Re: How to get customers to come back for warranty parts?

Postby Zep33 » Thu Jan 30, 2020 8:02 pm

partsguy51 wrote:body shops don't want to take time and look at car. order twice what them need and return it over half of it to parts dept . need to stop it!! get off you chair and go outside and look at car and make list!



wtf are you even referring to?
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Re: How to get customers to come back for warranty parts?

Postby partsguy51 » Sat Feb 01, 2020 12:15 pm

zep33 We are talking about returns that service and body shop dump on parts dept. because the can not do they gob right
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Re: How to get customers to come back for warranty parts?

Postby FixedManager » Sat Feb 01, 2020 7:45 pm

And body shop returns have what to do with warranty sales again????? :? :?
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Re: How to get customers to come back for warranty parts?

Postby partsguy51 » Mon Feb 03, 2020 11:22 pm

This is why customer don't come back.
Body shop and service order parts that are Not needed!!!
Customer come in has check engine light. They hook up scanner .Hey need vent valve and canster order that.Clear light never come back on.
Parts suck with parts.
Body shop .customer come in headlamp is fog up. order lamp. Clears up in day we are stuck with lamp again
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