How to get customers to come back for warranty parts?

How to get customers to come back for warranty parts?

Postby partslife » Tue Jan 14, 2020 2:37 pm

We have a lot of warranty special ordered parts and the customers take too long or never come back to have them installed. How do I prevent this? Ideas??
partslife
 
Posts: 3
Joined: Tue Jan 14, 2020 2:28 pm

Re: How to get customers to come back for warranty parts?

Postby FixedManager » Wed Jan 15, 2020 12:55 am

Stop ordering parts for customers that won't commit to a return appointment.
FixedManager
 
Posts: 179
Joined: Wed Feb 21, 2007 12:00 am

Re: How to get customers to come back for warranty parts?

Postby partslife » Wed Jan 15, 2020 6:39 pm

That's good once we know they are, but for everyone else is where the problem is. Maybe hold a credit card on file and if they don't show up for their appointment in the time frame stated, we charge them for the parts. Just saying...
partslife
 
Posts: 3
Joined: Tue Jan 14, 2020 2:28 pm

Re: How to get customers to come back for warranty parts?

Postby Rykid50 » Wed Jan 15, 2020 9:44 pm

Hold the car
Rykid50
 
Posts: 214
Joined: Sat Jan 04, 2014 1:58 pm

Re: How to get customers to come back for warranty parts?

Postby FixedManager » Thu Jan 16, 2020 12:10 am

"partslive" I am confused by your response; a credit card?

The vehicle is in your shop, diagnosed by a qualified Technician, the customer authorizes repairs, you set an appointment, you order the part.....Simple. The only effort on your part is if the customer no-shows which requires a call.

I have a 93% SOR install rate and average ninety-six non-internal repair orders per day.
FixedManager
 
Posts: 179
Joined: Wed Feb 21, 2007 12:00 am


Return to Service & Body Shop Managers

Who is online

Users browsing this forum: No registered users and 2 guests

cron