Walk around form

[RPMGeorge]

Hi Gus and Gals,
Could you E-Mail me a sample of your walk around form / folder?
rpmgeorge@earthlink.net
How does the walk around in combination with maintenance up-sale work for you and what is the customer perception when done so?

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George

[This message has been edited by RPMGeorge (edited 04-16-2008).]

[capsgs]

I'm curious as to how many walk-arounds your advisors are able to do properly. It seems that our customes are in such a hurry when they drop off that it's hard to do a good, effective walk-around.

[Lhansen]

When a customer calls to schedule the appointment, the advisor should give them the time frame for the write up time. "Plan to spend a few minutes with me so that we can address your needs." or saomething like that usually works just fine. If they expect to spend a few minutes, they will be willing to give it you you. Again, it all comes back to managing the customers.

Linda

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Linda Graham Hansen
Auto Dealer Focus
www.autodealerfocus.com

[JohnD411]

Most mnfgs. have a multi-point/courtesy inspection form that must be made a value driven part of each and every walk around.

It is not so much the form itself that is important but the communication to your customer as to what the multipoint form represents, why you are using it and it sets the tone and bar in your customers expectation as to what you are doing for them, why you are doing it for them and the benefit and value your customers will receive from it.

It "Makes The Connection" with each and every customer that builds relationships for life and prepares them for future service needs.

I have "Word Tracks" I can make available that will significantly enhance your efforts and the value in the multi-point inspection form process prior to, during and after a walk around process has been performed.

[KLINK]

I would like copys of the walk arounds and word tracks also.
Thanks, Mike
fax 843-236-8918

[jp116393]

JohnD411,

If you could fax me the word scripts, that would be greatly appreciated. 724-834-6712

Thanks, jp116393

[Lhansen]

Make sure that your advisors know to make the word tracks their own. Nothing turns a customer off more than knowing their getting a "canned" presentation. If it doesn't sound sincere...they won't buy anything your selling.
Remember, monitor what your advisors are doing...if it sounds wrong to you, think how it sounds to your customers.

Linda

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Linda Graham Hansen
Auto Dealer Focus
www.autodealerfocus.com

[alidamico]

Can I please get a copy of that fax as well
702-457-7131

[partsking]

Could I obtain a copy too? My fax is 618-294-8463 or email james@jimhayesinc.com

[bottomline]

Tom & Linda,

Could you please fax your walk-around forms to me as well?

(540) 869-5145

Thanks!