My understanding of the policy on GM covering brakes up to 24 months or 24000 miles is that it was a western region policy only and I hear that at NADA,many reps were disregarding what upper management had decided.Many service managers were very angry and GM was supposed take action to correct the situation.
My whole issue in my comments above were to the effect that you need to set your own dealership policy and stick to it. GM will change their minds next week or next month. They are in cost cutting mode now. If you can support your decision with documentation
then your covered when audit season opens again.
[This message has been edited by Steve Wright (edited 05-11-2001).]
[This message has been edited by Steve Wright (edited 05-11-2001).]
