saturdays....

saturdays....

Postby Rykid50 » Sat Oct 07, 2017 5:41 pm

1. Are you open?
2. What are the parts / service hours?
3. Are you busy?
3. What brand?
4. How can we fill our Saturday schedule to make it worth being open???
5. Full service staff??

We are open most of the day 8-3 and cant seem to get the shop booked.
Do you have any ideas?
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Re: saturdays....

Postby X476 » Mon Oct 09, 2017 1:38 pm

1. Yes
2. 8-12
3. Yes- but 90% oil changes
3. GM ( Chevy only)

4. We try to schedule recalls, and hope to get sales from inspections
5. No, full lube staff but 1 SA, 1 PA,3 Line techs
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Location: Midwest

Re: saturdays....

Postby possum » Mon Oct 09, 2017 5:56 pm

NO

We've tried it several times, and it always ends the same, we can't get enough work in to justify being open. Our Owner is all about customer service, the front end is built on the back end, but were open 7am to 6pm and that's enough for us and our customers. Surveys have told us the same. He doesn't like just throwing money away and would rather put it into resources and facility..
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Re: saturdays....

Postby MSInventory » Tue Oct 10, 2017 2:55 pm

1. Are you open? Yes
2. What are the parts / service hours? 7-5
3. Are you busy? 'til about 2
3. What brand? Toyota
4. How can we fill our Saturday schedule to make it worth being open??? Depends on your demographics
5. Full service staff?? 1/2 techs and all lube teams
"The worst thing a Parts Manager can do is to fall in love with his parts."
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Re: saturdays....

Postby LOKI1 » Mon Nov 06, 2017 6:35 pm

parts and service hours are 8-5 mon thru fri. no Saturdays. same for the body shop.
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Re: saturdays....

Postby roncox » Mon Nov 06, 2017 8:57 pm

open 8-12 1 tech and 1 writer small dealer Chevrolet and Buick never been a money maker
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Re: saturdays....

Postby Partsgm » Sat Jan 25, 2020 1:19 pm

Sales department works, No service... Our head tech comes in most Saturdays to catch up on things and take a few oil change, odd jobs here and there from regulars that can't make it during the week. Mostly easy stuff he usually doesn't do during the week and it's his family's business so he sets a example and puts the hours in. It's really laid back and nice n quiet. I run the parts and have been going in at least a few hours to catch up on things without distraction. It is so nice when the phone doesn't ring and I don't have people asking me a million questions and bothering me constantly. It takes 5min to pull the few parts he needs right away and actually get something accomplished and be out before or right after lunch. Not to mention the overtime is pretty sweet on the old paycheck. I am lucky the owner gives me Saturday as a option and if I want to stay after 5 during the week I can if I want. I can go in if and when I want on Saturdays and leave whenever I please, plus he usually cooks or buys us food so that's also a big win. I might do 3 hours one week and do 5 or 6 the next. Heck, I might not show up at all... Not open on Sundays ever... I love my job.
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Re: saturdays....

Postby FixedManager » Sun Jan 26, 2020 12:15 am

1. Yes, it's the busiest day of the week at all of my stores.
2. 7:30 - 2:00 high line, 7:30 - 5:00 all others
3. See first answer
4. Thirteen different franchises
5. Stop letting the Service Advisors set appointments, they will fill it to their convenience or to make a point.
6. Full staff with extra Porters to move traffic faster.
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