Does anyone here work at a dealership that does not have a body shop? I am curious as to how you handle the training side of things with GM in that area. Apparently the lack of a body shop and the training in that area is affecting our standing with GM on our overall training percentages.....which in turn is bringing our numbers down.
I'm looking for answers to get around this and hopefully someone here has the answer!
Our Service Manager has asked our ASM but cannot get a straight answer.
TIA.