Hey,
I am a newer PM that is also helping out with Service. I have a veteran tech that has his own customers that come to our service department. While we are grateful that he brings his customers here.... the concern that I have is that he is calling his customers when he founds out what is wrong. He will also call them and tell them what parts they need ... my suspicion is that he is telling them where to buy them as many of his customers bring their own parts.
My concern is that he is calling customers. Could this get our dealership into a liability issue when he is calling customers?