DealersEdge Professional Forums

Im a semi new service manager
Authorization of repairs, not responsible for lost/stolen, est shall not exceed 10%,limited power of attorney,warranties offered only by manufacture....

What do you have on your RO's? Work order and customer receipt. What is truley neccassary?Previous SM has six different lines that a customer could possibly sign.WHERE DOES IT END.
Thanks

Hmmmm. I can't really remember. Maybe it's time a take a peek and refresh my memory, eh?

Requirements vary state-to-state. I'll wager your state has a dealers association of some sort that has good examples of disclaimers that cover the bases and have been checked for legality

Cheers
DD

I can tell you this...the LESS, the BETTER. Find out what the absolute bare minimum is from your company and/or legal department. People HATE that stuff whether they say anything or not. Budget a few tenths of a percent to take care of the smaller stuff instead of adding every little disclaimer you can think of. Before you add a particular disclaimer, ask yourself how it would strike you.

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Tom Ham
AutomotiveManagementNetwork.com
Hams Management Systems

Keep in mind that if you have a disclaimer you can choose to make an exception to it. If you do not have the disclaimer, it is difficult to make an exception to standard policies; no matter how badly needed or warranted.

Scot Strong

[This message has been edited by scotstrong (edited 03-27-2006).]

Tom
I like what you say about less is better, but it scares me.

We seem to live in a world where opportunists make claims solely to capitalize on non-compliance of a law Vs actual damage to either party.

The opportunist may be a customer, but couldn't it also be the state or the manufacture?

You do need to find out what the state requirements are for your area. Usually the Attorney Generals office lists the consumer practice laws on their website. Also, check with other dealers in your area and see what postings they list on their RO's.
One quick idea if your having problems with work authorized on the phone, and then the customer tries to deny the authorizing. Either ask the customer for their date of birth or the last 4 of their social, as an authorization number, and record on the hard copy. I know this has stopped many discussions when Mr. says he didn't authorize, but Mrs. did.
Thanks!

Linda

Linda Graham Hansen www.autodealerfocus.com