Global Warranty Training

[Gerry Laughlin]

My boss recieved an email that was deleted by accident that contained information about an online seminar being held on Global Warranty. I am trying to find out anything I can on this. I remember it was $215 and it came in last week. Anyone else recieve anything on this? I believe it was being put on by Hugh Burdon.
Thanks,
Gerry

[This message has been edited by Gerry Laughlin (edited 12-15-2009).]

[Backlash]

Kinda long to copy/paste the whole thing, It's on admin messages though.
Date: 12/11/2009 Ref. number: Service / Training Resources / G_0000044897
Subject: Online Warranty Training Program Availability Dec - Jan 2010 Hugh Burdon Automotive

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Thanks to the many Service Agents who have registered and participated in the Global warranty Online Training to date! The feedback has been extremely positive.

There are three additional Global Warranty training sessions set for January complimenting the four remaining December programs.

Two new courses have been added in January, Body Shop Warranty Procedures and New Vehicle Check - in Procedures.

Evening On-line Warranty Policies and Procedures training for Technicians and other Fixed Operations staff is available through the balance of December and January. These programs have been very popular and provide a unique opportunity for your staff to hear a consistent message.

Please review the attached file for further course details and registration links.

Please find attached the December through January schedule for warranty training. Should you have any questions please do not hesitate to contact me via e-mail.

Seasons Greetings!

Hugh Burdon


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Message Attachment(s):
December 2009 - Jan 2010 Online Training Programs US.pdf Acrobat PDF (188.9KB)

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Contact name: Hugh Burdon E-Mail: hugh.burdon@gm.com
Department: Retail Training Phone:
Intended roles: Warranty Administrator, Service Manager, Service Advisor
Archives: 01/11/2010 Expires: 12/11/2010

[overlook]

Log into GM GlobalConnect, click on the "Messages" tab and find "Online Warranty Training Program Availability Dec - Jan 2010 Hugh Burdon Automotive" dated 12-11-09. Click on that and you'll have access to the "December 2009 - Jan 2010 Online Training Programs US.pdf".

[Gerry Laughlin]

Thanks! I saw an email but never saw the message on Global Connect.

[overlook]

If you need a copy of the .pdf let me know and I'll send a copy to you.

[Gerry Laughlin]

I signed up for the training. I will let you you all know what I think. Has anyone gone up on the new Global Warranty System yet? If so care to tell us how it's going?
Gerry

[Gerry Laughlin]

I attended the training today, along with our warranty clerk. I have also attended the ADP training as well as the regular GM training. This was by far the best training available. If you can afford the $215 (for 2 people) it is definitely worth it.