by MARY SHERICK » Thu Aug 12, 1999 10:30 pm
I WOULD SUGGEST YOU START TRACKING THE TYPE OF REPAIR,TECHS THAT ARE SPENDING THE LARGE AMOUNTS OF TIME ON THESE REPAIRS,THE TRAINING THESE TECHS HAVE HAD. IF YOUR TOP TECHS ARE HAVING MAJOR PROBLEMS, FILL OUT A REQUEST FOR REVIEW ON EVERY TIME CONSUMING DIAGNOSIS REPAIR. THE MORE DEALERS WHO DO, THE QUICKER THE REPEAT STUDY GETS DONE. THE FALL-BACK IN THE MEANTIME IS OLH. YOU HAVE TO DECIDE WHAT IS "UNUSUAL OR EXTENSIVE" DIAGNOSIS TIME REQUIRED. THEN YOU HAVE TO BE ABLE TO SUPPORT IT. IF YOU CAN SUPPORT IT, PAY IT. REALIZE THAT THIS WILL AFFECT YOUR WARRANTY COST ANALYSIS NUMBERS. YOU HAVE TO DECIDE WHAT WILL GIVE, UNTIL THE FACTORY WAKES UP TO THE REAL WORLD OF COMPLEX VEHICLE DIAGNOSIS.