Pyramid/Auth B

[dmroper]

Bulletin 876507A has a special injector diagnostic procedure and cleaning process where the tech is to add some detergent and clean the injectors. If they find a bad injector, they are to use two ops, J5550, and J5645 for the bulletin, with no diagnostic time in the injector. The bulletin says to use two ops, but proper one-line claim submission policy says otherwise.. Have any of you had to deal with this sort of thing ? We've been using auth B for these...

Also- When you have two trim items, two customer complaints, let's say a water leak at an a right a pillar and a door rattle found to be a loose run guide in the driver door- Would you submit with a B or h-route, since the only relation between the two is that they would probobly be done in the trim shop. ?

More often than not we find our B's going on trim stuff overlapping, when they seem unrelated. Our DSM says he 'just puts a B on it and sends it through' when we h-route it. Have any of you successfully H-routed a claim like this, without a B ?

[robc]

This question is so complex with so many variables it is almost tought o give an absolute answer.

My general thoughts (as of today at least)is one-line submission is always preferred, but if you are in no danger of getting an self-audit then fell free to 'B-auth' your little heart out. That is really the only time they come back to haunt you.

That ought to get the conversation going

------------------
** Rob, Editor WD&S **
Help is only a message post away!
robc@dealersedge.com

[dmroper]

We've been H-routing the obviously unrelated trim jobs, like the rattle/water leak example. Some if the stuff just looks like it shouldn't have to have a 'B' on it. Honestly, I think when we perform that bulletin 876507A we should submit it as OL, and have the tech document his straight time. Management believes otherwise..

We'll just try to motivate them when our DA report changes..

[Michael White]

With respect to the injector bulletin, I have been using 2 labor ops. It is a double edges sword: show high, and frequent OLH in that section, or show too many labor ops. I blame GM on not making a special labor op for just this problem. We are performing the bulletin almost daily. In fact it probably is one of our most frequent labor ops in our store.Tac says the injector problem is related to just a few states, California being the worse. IS that true??
Mike White

[jrcal]

I must say that we send these claims thru with a B-auth on them. We seem to use that auth code a lot, too. So far my reports don't reflect overuse of the auth code. My rep hasn't complained yet either. I assume a lot of other dealers are forced to do the same thing. How else do you get paid for a trim piece repair on the right door and left rear seats at the same time. Same goes for an altenator and a battery. There is no overlap of labor in either of these repairs yet you have to put a B-auth on them to get it paid.

------------------
JC

[JW]

When it comes to GM's "one line system," I'm not even sure if there is one anymore. If you review bulletin 62-05-04 (original 18 points bulletin), it states "no more than one labor operation per customer complaint," (point #12).

If you look at the revised 62-05-04A, they dropped the literature about "one line claims." Does this mean they've dropped the policy? Who knows.

My rule of thumb is, if it does not mechanically overlap, I'll separate the lines and put an auth B on it. If the failure of one causes the other, single line.


My only question for dmroper is, why are you H-routing overlaps? Your self auth B is good for anything you feel is legit.

The only reason you would need to H-route an overlap would be if you got your B restricted.

Jay

[dmroper]

We were H-routing the obviously unrelated items.. Our rep authorized them and on the credit memo input comments like "Use your B next time", "a B should take care of this claim ". It was just a test few cases, and it just seemed to create a bit of a delay.

We also just opened a new store- Some of the transferees and trainees made some mistakes that really cost us some points, and we wanted to get some control- After everyone left, things were a bit chaotic, and our documentation and authorization was a bit lacking.. Points on our DA report tell the story pretty good. We cleaned up pretty well, and trying to get those claims paid without a B was just one of those off-the-wall ideas that we had to try to get our DA report back to normal..

That was one that didn't work..

Honestly, I'd rather use OL and an E for the bulletin 876507A.

Getting back to one-line submission was one of the ideas that worked.. We're still trying to get our service writers and techs to stop 'adding lines' to tickets.. No start, check battery and charging system, battery bad, alternator bad, add line for alternator.. Really it's one customer concern, It's possible that the alternator caused the battery to fail, so why add a line ?

Of course, if you've got GMPP, that's another thing..

[jrcal]

I agree with the above posts. If the repairs are related (one caused the other to fail) then a one line claim should be used. If unrelated, a new line should be added and authorized. THE QUESTION IS, WHAT WILL THE AUDITOR THINK IS THE CORRECT PROCEDURE????

We need clarification from GM on this as there bulletins and published information seem to conflict.


------------------
JC

[D.L. BAGWELL]

To answer mike's question is this high in certain states I don't know about all states but I know I am from Oklahoma, and just moved to Mossouri, and we had more problems with them in Okla, (OIL CAPITAL OF THE WORLD)Than we do in Mo. I'm only 100 miles from where I was in Okla.I thought it was funny we don't have as many here.

------------------

[MARY SHERICK]

THE REASONT THE B AUTH'S ARE NOT TRIGGERING SO MANY FLAGS, IS THAT MORE ARE BEING USED, SO THE VARIATION FROM PEER IS LESS. WITH THE ELIMINATION FOR THE MOST PART, OF T-OPS, THE BURDEN IS SHIFTED BACK TO THE DEALER. THERE IS THEN NO DISTINCTION FROM A REGULAR REPAIR GROUP REPAIR, SUCH AS THE INJECTOR ISSUE TSB,VS. A REPLACEMENT OF AN INJECTOR FOR INCORRECT RESISTANCE. THE OTHER INCREASED USE IS DUE TO THE ELIMINATION OF THE PART WARRANTY WHILE STILL UNDER FACTORY WARRANTY, SO IF A PART FAILS IN 12/12 WHILE STILL IN WARRANTY, IT CAN REQUIRE A B AUTH FOR THE SECOND REPLACEMENT.