I reviewed the system about a year ago - seems super high tech and I can see that those techs that embrace and use the system will do real well under it. The dealerships they gave me for reference sang its praises as well ... but we all know it isn't too hard to find a couple of happy customers willing to say they like your product.
My thoughts are -
(1) I am sure for a short period of time you will get better completion on the inspection - this is their ROI equation. But like any new push to get inspections done there has to be diminishing returns after a while. To me the inspection is bonus and shouldn't be included in an ROI equation because if you can get techs to use their inspection system then you can get them to use pen and paper - it is a matter of making it important to them.
(2) The first real benefit is in the improved efficiency of the technician. Again, depends on if your techs embrace the technology and become proficient at it. But that leads to a downside too what if in 18-24 months you need to take it away?
(3) The second major benefit to me is a professional presentation for your customers. Only you know if this will make a difference to your clients. It could be worth it to a) close a deal and get more sales, or b) give the customers more confidence in your shop and therefore be more satisfied with their repairs.
------------------
** Rob, Editor Dealersedge/WD&S **Help is only a message post away!
robc@dealersedge.com 
Posted: Sun Jul 02, 2006 2:53 pm