by DRAINKEPPER » Fri Aug 21, 2009 3:22 pm
Ive noticed some of you post on both the parts and service side of this forum. I am strictly the parts manager but would like to throw something out here and see what response I get. As to the Nissan service comments, we used to follow Nissan recommended service schedule for 30-60Ks which included oil change, air filter, fuel filter (if serviced) wipers, coolant change, transmission drain and fill, and belt replacement. Now our 30-60K service is Oil change, air filter and wipers. Everything else is considered an up-sale. This procedure was changed with the strong push by our BG rep, so your up-sale is coolant flush, trans flush, oil treatment, fuel treatment, and other flushes. To make the story short, when my Nissan Rep. was in he informed me our customer pay parts $ per RO had dropped 3% since last year and was now 10% below the group. Service manager doesnt seem to concerned (part owner who would rather be somewhere else) I told him (our nissan rep)we had cannibalized our customer pay work, turned it into up-sale work and know one is trying to sell anything.. Service says the customers were shocked by the cost of the old 30-60Ks (I think about $350.00 with 4x4 being more). Any suggestions, comments