Service Manager looking for some helpful ideas on dispatching. Due to economy we have had to cut staff and currently I am dispatching along with all the other duties. It is becoming extremely difficult for me to do it all and looking for ways to do dispatching differently. At one time I had group leaders who were flat rate techs and also dispatched. This no longer works for me. I have two service advisors and 7 flat rate techs along with 1 quick service tech and a part time quick service tech. I would appreciate any advise. Thanks
------------------