We have a seperate quicklane for oil changes and tire services. I am wanting a new pay plan not only for my advisors but possibly even for the technicians. We operate in teams, 1 advisor and two techs per team. We avarage 30-40 oil changes per day with a tire rotation penetration of 28%. Advisors are paid hourly with spiffs for chemical and repair upsales. (Even with training they are very weak in the upsale area) I would like to find a plan that gives them more motivation to find NEEDED repairs on the inspections and sell the maintenance that is due based on the inspection and vehicle mileage. With the volume of cars that these two advisors are seeing, I need to light a fire under them because I believe it's hurting the pipeline to our main shop. Any suggestions would be appreciated.
Are your Lube Techs flat rate or hourly?
Do all your vehicles come thru the same drive lanes or do you actually have a dedicated quicklane?
[This message has been edited by sp7128 (edited 06-26-2012).]