I have completed annual reviews and have challenged the 3 techs who do specialize in the squeek, rattle, water leak, and fit and finish areas. These areas are traditionally, at least in my world of influence, the lowest % jobs in our shop. To add more info, we are a hourly union shop and would like to see what other shops do for their techs who do this work and what efficiency ratings do they have. These techs are very trained in identifying time flags for info for warranty OLH. But I want to make sure I am not taking advantage of GM or not being taken advantage of.
I am also interested in what quantity OLH other GM stores would do for a severe water leak for example that requires stripping the interior for drying and sometimes for water leak analysis. The squeek/rattle/water leak is probably my largest area for OLH.
Mike White