While working with dealerships the topic of technician pay often comes up and Joe is right there seems to be this block on $20 per hour.
However, industry benchmarks peg an average tech's pay is around 25% of your effective retail rate. (Fringe benefits should tack on another 5-10% of those costs.) So unless your effective retail rate is hovering in the $75-$80 per hour area, I don't know if $20 is really key.
A lot also depends on shop efficiency. A tech that can routinely flag at 110% is being paid in theory more per hour of actual work. I know of shops who only pay $14-15 per hour, but their techs are routinely running at 150%+ (meaning that they making $21 - $22.50 per actual hour).
Many of these higher dollar pay decisions I know are being influenced by such concepts as "per man hour invested" and other matrixes.
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** Rob, Editor WD&S **Help is only a message post away!
robc@dealersedge.com