DealersEdge Professional Forums

So as i was listening to a conversation this morning, a customer with there 2008 truck lost the power steering pump none to be found, last i heard the pump was coming from Belguim and we wont see it for about 3-4 weeks but dont forget to make sure you mark every box completly satisfied,

WHAT A JOKE AND GM WONDERS WHY THEY ARE LOOSING GROUND EVERYDAY

I just had the same problem with a head for an Acadia. Even with a SPAC case took 2 weeks to get here and arrived damaged. I would hope that given they have a TSB out on the issue, they would have upped production a bit.
It really makes it tough to completely satisfy a customer. I always let them know exactly what we're doing to get the part here faster. That has been working so far....

[This message has been edited by spacielacie (edited 07-22-2008).]

Similar Situation here, Been waiting for a specific hose on a ventura, backordered , got a spac on it, they say "currently product is under review for Quality assurance." After I dug into it a bit further, I found out the parts were still overseas or "OFF SHORE" as they stated it. I have been waiting since July 7th. Mean while Customer is furious and called Gm, They told him the same thing, .... Yet he looks at me and wonders why.

I have 4 open SPAC cases for parts that are 'in transit' to GM....the oldest one is almost 45 days old.

SPAC cases are at an all time high. Most all of them are CSI customers.
The battle continues...

Just an FYI, on the CSI web site GM is asking for imput on improvements to the survey. I just filled out the survey last night.

We all know that any part is available from anywhere in a few days. The question is whether the people who control such things care enough to get it.

We are in Grand Rapids, MI. We can get GM parts from Detroit (100 miles) in one day. Chicago (100 miles) is 3 days. Lansing (50 miles) is 5 days. Been like that for years. Makes one wonder about whoever is in charge.

BTW, my daughter lives in Belgium (works security at NATO, the EU, the US embassy). Maybe she could pick up it up and ship it to you. Odds are it would get here much quicker.

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Tom Ham
AutomotiveManagementNetwork.com

Some years ago it was explained that pdc 076 is in a "different" union from most.

must be like semi retired home

[This message has been edited by OLDPARTSGUY (edited 08-30-2008).]

Huh, I got you all covered. Earlier this year we needed a LF headlamp capsule for an 05 DTS in the body shop. Long story short it took 3 mos and a $4200.00 rental bill.

So,...who paid the rental bill ?