DealersEdge Professional Forums

To All of the Really Smart People in Automobile World Today! What is the Benchmark and/or Standard for "One" line item repair orders in todays market? Is it 50% or 25% or 75% what is it?? Does anybody have a worksheet to determine what is a One Line Item Repair Order? Do you count repair orders under a certain mileage let's say 25K or do you count everything?? If the vehicle comes in with only Warranty and you can't SELL something does it count as a one line item repair order??

Please advise

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Bob Silcox

Bob, I sent some information over to your website email address this morning.

Steve LaPenta

bsilcox
As consultants we have always used the percentage of less than 5% of customer pay repair orders for this benchmark. We count a lube, oil change, and filter change as a one item repair order. Free "20 point" inspections are not counted in the <5% benchmark. A full factory recommended maintenance service at each factory specified mileage interval is counted as a multiple line repair order.