DealersEdge Professional Forums

Looking for suggestions on training Service Advisors. The number one sales person in the dealership is the Service advisor. I have in place everything needed, Electronic Service Menus, Electronic Vehicle Inspection Reports, Walk Arounds, Objectives for each, pay plans with bonuses, and SPIFFS, Motivated Service Mgr's and more. What I am looking for is the the person, company, process that actually trains them to SELL, overcome customer objections, stay focused on what really needs to be done to the customer car and SELL IT!!! I know it is all about communication skills and that is what needs to be developed. Look forward to your responses.

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Jeff Cowan

www dot jcowansprotalk dot com

vp

send me an email with contact info and I will give you the proccess that works. If after implementation you still need help I will refer you to someone who can train your people specifically on this process.

dealer.profit14@gmail.com

"The One" haha.
"The One" is actually your second name I see.