by robc » Sat May 08, 2010 1:08 pm
I would always give the customer options and upsell on genuine. Unless your shops has the work that it just doesn't need to be in the market for these customers. But specifically what are we discussing ... are there really comeback issues with pads, rotors, plugs, hoses, filters, suspension, batteries, steering, etc. that is 95% of our work anymore. For emission sensors and whatnot - there are some brands out there that are quality some that are not - I am not afraid to tell customers what I would do, but it is there car.
This isn't that hard of an honest discussion to have with customers. If it was a part that involved serious labor I would heavily discourage them from taking a chance.