Good luck and watch the blood pressure.
The only thing that struck me how my relationship with the factory changed. Before I was there to help them make money and now all I could do was cost them money ... I knew the difference at my first regional meeting. As a parts manager they were always in nice hotels with catered lunches and evening cocktail receptions -- my first service manager meeting was at a second hand place with boxed sandwiches from the local deli.
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** Rob, Editor WD&S **
Help is only a message post away!
robc@dealersedge.com
Always tell it like it really happened. The truth is always stanger than fiction. If the rear window fell on the ground and broke while the car was on the rack for an oil change, say so.
In the long run, this policy will pay off in the form of customers and collegues that know they can trust you!
The rest is just common sense.
Ps. Document everything and then document it again.
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JC
Learn everything you can about what your system can do for your and use the tools available.
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