DealersEdge Professional Forums

We just went on EROs (reymolds and reynolds)at our shop...its going pretty well

I have a question for others on the same system.....

In "the old days" (last week) when we had tradtional hard copies the tech would make notations on the hard copy as to how much oil, ATF, freon, gear lube, etc was charged out and the advisors would chrage it to the invoice. Now, without hard copies, there is no way to do that

We are having the techs incorporate such info into the story when they finish out the ticket.

Any other ideas ?

Thanks
DD

Irish. If R&R is like ADP ERO, the tech can send a PREQ to parts which will then print at a printer set up in parts. The counterman can then add the parts to the RO.

We are on UCS and in TEC (ERO) it is done the same way...through a requisition to parts that prints at a slave staion next to the specifier's work location.

Oh my word Gus, FJ is STILL on UCS???

I figured Ted would have made the move to RR or ADP or something by now...

Thanks for the replies.

Cheers
DD

Old Irish, It should be the PR command from 3352. Are you using bulk fluids, or part numbers? Also, do you use Service Price Guide? SPG can be set to automatically link the parts to the ticket. The parts department then just has to acknowledge the ticket (which is often done through the PR or Parts Alert options)

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If you use your parts kits in the default labor ops, lof, trans flush, coolant flush etc, you can set the parts to bill out automatically. Parts will see the parts and ok them to the ticket. We use this in our Service Express building plus any of the ops at the main shop. 3352 helps with anything that is not on the op.

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Tom Edwards

While on the subject of ERO systems, our small store just changed over to the ADP Dealersuit 2005 system. I have a small shop with only 4 techs at this time (would hire 2 more if I could find them) and I am having tremendous difficulties adjusting our business practices to this system. I have one service advisor and one service advisor/warranty clerk and with all the electronic time tracking, dispatching, booking, etc., etc. that is required, we are presently in a state of turmoil. We were on the ADP DMS@NET system and it was great for our needs. Does anyone have any suggestions or input as to how a small shop can effectively conduct business by using all the numerous, unneeded features of this system? I don't have a dispatcher, booker, fulltime warranty clerk, nor shop foreman. Can the electronic time tracking functions be disabled on this system? Any information would be greatly appreciated.

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Reggie Day
Service Manager
McComb, Mississippi

Reggie:

Of course it can be turned off but why would you want to? I am not a franchised dealer but if I was(being a former Chrysler rep), I know how much of a pain it is to document time punch. Once you understand the fact that in theory a tech can only work on one vehicle at a time, the tech can have one in working status and other in PR status. If you really trust your techs, they can put RO's on various holds (parts, estimate, auth.,etc). Once you get the system down, your people will come along.