DealersEdge Professional Forums

We are a GM dealer selling Certified Pre-Owned used cars. The problem we are having is customers bring in their vehicle and ask for a LOF. We do our normal checklist and LOF.

When the customer comes back they question the bill. This is the first we know about the Certification. Now we have to bring the vehicle back in for the rotation and redo the repair order.

ADP is telling me there is no way to have the system set to notify the advisor that the VEHICLE is certified and qualifies for maintenance. The best we have been able to do is attach "special instructions" to the CUSTOMER. However, if you are not paying attention and the customer has more than one vehicle you may give away free work on a vehicle that doesn't get it.

How are you guys / gals handling this?

We thought about putting a sticker on the cars somewhere but that isn't the best.

Shouldn't the advisors run a VIS on the vehicle when it comes in? That will tell them if it has coverage or not.

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Drapp,

VIS is one answer - is it automatic during write-up? QUERY should show up as an alert when it's received.

Another idea is to use the extended warranty fields. This will give your writer an EXT alert and it is specific to the car (not all the cars that the customer owns).