by GENE WHITE » Thu Dec 30, 2010 11:01 am
1. As a consultant we always use the warranty labor rate as our target effective labor rate, including quick services. If not there is the potential for a warranty labor rate concern.
2. If the customer labor rate must be the same as your warranty labor rate and the warranty labor rate the same as the customer labor rate the result would be the factory dictating your customer labor rate.
3. A lot of these concerns came about during the time the Factories required posting the customer pay labor rates on the repair orders and on signs on the service drive under the equaty warranty rate requests.