Today it seems that our dealership and a few other GM warrantites in our Phoenix metro area had some problems today (02-16-1999)with DCS (later explained by the bulletin we received later in this morning)and could not verify delivery dates or campaign eligibility. We further did not get our biweekly credit memo until much later in the day.. The unfortunate reply from the dealer business center was an apology.. Does anybody know of any other way to verify these items before servicing the vehicle ? We were able to verify delivery dates through running a WINS history, but campaign eligibility could only be verified by searching the vin breakpoints on the campaign paperwork. Anyone know of better way ?
Also, with the impending DCS phase-out, how smoothly do you think THAT transition will be..?
It'll be interesting (although much more convenient and quicker in the long run, I'm sure) to see how we're going to be able to verify vehicle option content, delivery dates, and campaign eligibility..