by Whiner » Fri Jul 13, 2012 8:13 pm
Interesting topic. I have been thinking about this and a variation on this topic quite a lot lately.
Not only how many repair orders can an advisor handle but how many "managers" does it take for a given number of advisors.
Or do you let your advisors handle "difficult" situations. Not just customers but warranty issues with manufactures, tech assist, customer assist, etc.
There seems to be an almost overwhelming amount of administration these days. It is easy to forget that we need to make money.