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Does anyone have a super process that includes a complete pre-write up walk around process with a complete under hood check of all fluids, belts, hoses, battery test, checking tire condition and the condition of the windshield and body damage..Included a positive MPI process at time of write-up?

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Robert "Bob" L. Silcox

ADP's SuperServiceAdvisor is exactly what you described.

Handheld, wireless terminal with time/date stamping of every component of a thorough write-up, including a diagnostic tree.

The reports always show a consistently higher hours per RO with the writers that took the proper amount of time in each element of write-up.