DealersEdge Professional Forums

Anyone have a process sheet they use for your advisors and techs. when they have a NO Problem Found situation?

The problem I was having with no problems found was that the guys were not checking for bulletins, so from now on, I have to sign off on ALL NPF repairs, on CP or Warranty. And mine have gone down a whole bunch!!

If you're a Ford dealership get theirs to use. If you are not let me know your email and interest and I'll send it to you. I use a lot of Ford's stuff for other manufacturers.

We don't use a check sheet or anything but it has been policy for years now that any "NPF" must be double checked by myself or the shop foreman before releasing the car back to the customer.

Cheers
DD

Usually double-checked by service Manager or advisor, notation for customer is:
"(whatever component) is working to (GM/Ford,VW, whomsoever's) specifications at this time. If concern recurs, customer is reminded of 'open door' policy, drop in when it is happening and we will check it immediately".

Same here, essentially.

Straying a bit, we've been advised not to say "within manufacturer's specifications". It appears that there's an awful lot of stuff that doesn't have published specifications at all....which can make us look a little silly if challenged on the matter.

Cheers
DD

Bob:

I attempted to send you NPF sheet, but it bounced back to me. If you can e-mail me, I can reply (I hope) with an attachment, or if you will provide me a fax #, I'll be happy to send it to you.

Thanks!

Linda

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Linda Graham Hansen
Auto Dealer Focus
www.autodealerfocus.com

Customer Customer Name: Date:
Information
Technician: Service Advisor:
VIN: Symptom Codes:
Customer Concern:
RoadMap Was the concern verified by a road test? Yes No
Start Mileage: __________ End Mileage: __________
Was the concern verified by a road test with the customer? Yes No
Start Mileage: __________ End Mileage: __________
Was the concern verified by a road test with SF/Service Manager? Yes No
Start Mileage: __________ End Mileage: __________
Was the vehicle compared to another like vehicle? Yes No
Is the concern a normal vehicle operating characteristic? Yes No
Was OASIS checked for:
Symptom codes: Codes checked _______________________ Yes No
Tech. Hotline Contact ID: _NO LONGER REQUIRED________
TSBs: TSBs found ___________________________________ Yes No
SSMs: SSMs found __________________________________ Yes No
Was the Technical Hotline called? (if necessary) Yes No
Hotline engineer name:________________________________
Recommendation: ___________________________________
Was the:
Vehicle Data Recorder (VDR) used? Yes No
WDS used? Yes No
Was the customer contacted for further information? Yes No
Additional Customer information? Yes No
Who: _____________________________________________
Did another technician assist? Yes No
Results Unable to verify customer concern Yes No
Communicate findings to customer Yes No
Who (name and title): ___________________________________________________________
Date: ____/____/________ Time: ____________________
Technician Checklist for No Problem Found (NPF) and DIAG
February 2007



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Robert "Bob" L. Silcox

email me, I'll send one that works

I work for a Ford dealer and another Ford WA sent me this site that has all sorts of forms for different manufacturers. Not sure of the policies on this forum for sending links, but it is: www.randyshepard.com

*** Moderator Interjection ***
Links are not a problem, links to a direct competitor in several of our products is. For now I am leaving it, but don't be surprised if it disappears.

[This message has been edited by robc (edited 06-29-2007).]