Quesion for the GM Service Managers out there or anyone else who might know.
In GM,s P&P manual they require tech. time logs showing date and time spent on all repair orders including Cust. pay and internal not to mention warranty ro's. I have been in GM dealerships for a very long time (over 30 years) and they have never looked at this unless the tech was looking for OLH on a repair. Now it seems to be a main focus.
My question, is this being pushed for dealers all over the country or are they just focusing on the dealers here in Florida, what is your experiance on this right now?
There seems to be a lot of audit staff activity here in Florida lately including dealers that have their expense in line and the intimation I got from another manager was the increased audit activity and compliance requirements is focusing on dealers who are getting paid retail for waranty repairs.