With all the parts returns there are a lot of claim adjustments. We have to go back in and claim the up to 3/10ths hour for processing the return. This amount is not on the repair order and then the office gets the adjustment. Right now our office is having trouble with this - even though this is not a new process.
1 - Where are you filing the additional documents? With the original RO or as a new claim?
2 - Who gets the money? We give it to parts as an increase in warranty parts sale price. Parts process the documents and the return so they should get the money.
3 - Is your office now wound up in the recall along with parts and service? I simply said "Welcome to the party" it began a while ago.