by Ironchild » Thu Feb 05, 2015 6:32 pm
Our service manager has a friend who owns a vehicle of our product line. Our service manager always goes to pick up and drop off the vehicle for service (15 minute drive) which I have no issue with. Since I am a parts manager and don't fully understand the ins and outs of service I'd like to hear some opinions on what I'm seeing. Just recently we replaced the rear muffler on this customers vehicle. The customer was charged normal retail for parts and was billed $49.95 for the labor. The techs time ticket on the back shows he was paid 6 tenths (labor rate $95/hr). Also on the repair order was a discount of $54 which equated to about 10% off the entire bill of parts and labor. Taking the discount into consideration, that pretty much wiped out the labor charge and a tiny portion of parts given the total bill. Is this something that should stand out as a problem? Not trying to get anyone in trouble here or cause friction. More or less trying to find the areas where we could be making more per repair order and gain a better understanding of the service side. This 10% off is usually given to this customer each time he comes in no matter what the service. Oil changes he has been getting $10 off which takes the labor down to $3.95. No coupons required. From the parts end of things it just seems backwards. The vehicle was not purchased from us if that makes a difference. Any input would be appreciated. Thanks!!