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PostPosted: Tue Oct 24, 2017 2:55 pm
hello everyone we are a gm dealer and I need a better way to go about scraping warranty parts
we use to get a report once a week from our warranty clerk but she stopped that and told us to go
to global warranty and they have a report for scraping so we did and got hit to many times paying
for parts we scraped and shouldn't have, well any date range you put in this report it all comes back
transaction accepted and paid and we learned the hard way it's not correct is there another warranty
report to use for scraping that we can count on ? if so please let me know
thanks the duckman

Re: scrap

PostPosted: Wed Oct 25, 2017 7:32 pm
by Whiner
We go to our office and get a warranty schedule that meets one of the following:

1 - We need to see a list of warranty claims paid prior to xx/xx/xx. Where xx/xx/xx is equal to at least 15 days ago, although to be safe we generally make the date 30 days ago. This gives us a buffer to make certain we haven't thrown away something we shouldn't have.

2 - We need to see a list of unpaid warranty claims. We use this list to check ourselves to be sure we have the parts we are supposed to have.

3 - We need a list of all paid warranty claims with the date paid. With this list we can scrap based on the date the office posted the credit. The office cannot post the credit until the day it is received so we cannot scrap too early.

We tried the Global Warranty list but it wasn't for us.

Your office should be able to get you any version of the above (depending on your DMS) and a lot of other various ways to do this. There is no excuse not to give this to you, it is the dealer's money and you are trying to protect it.

Re: scrap

PostPosted: Wed Oct 25, 2017 8:29 pm
by overlook
Ahhh! The old GM Warranty Parts Scrap Program. Now there's an exercise in futility.

I've tried the Global Warranty Management list that GM recommends, I've went the schedule route (both paid and unpaid), I've even tried using the actual credit memo's. They all have their pros and cons (mostly cons).

The system I found that works for me is to keep a running list of retained parts Repair Order...err excuse me, Job Card numbers. Go into Global Warranty Management and View Transactions By Job Card Number, note the Submitted Date (first column) and scrap 15 days from that date.

Make sure the claim is actually paid by checking the Actions column (last column), should show Credit/Debit only. Or, if it's blank or shows Correct that means the claim has not been paid.

Which ever way you decide to go be prepared to spend a lot of time and effort retaining and scrapping parts...There is no easy, efficient way to handle this program.

Hope this helps ;)

Re: scrap

PostPosted: Thu Oct 26, 2017 12:46 pm
thanks for the great advice I will check it out

Re: scrap

PostPosted: Tue Nov 21, 2017 2:59 pm
by Dean@CT
We only scrap parts once a quarter. This assures no parts get tossed. We sticker the warranty parts with a colored sticker, one color for each quarter. Once the quarter is over, we verify all claims are paid, all parts requested are received then we toss every part with an old sticker on it. This has saved us THOUSANDS. Albeit the only issue is you need some bigger shelves. Being a heavy duty truck dealer we have a fairly large area for our scrap and save to begin with.

Re: scrap

PostPosted: Fri Dec 01, 2017 12:02 am
by Whiner
Dean@CT wrote:We only scrap parts once a quarter. This assures no parts get tossed..."

This type of thing will work. However, any parts that are retained can be inspected and found to be suspect, even when you are not required to have them. Best to rid yourself of all paid parts if you are given advance warning of a "helpful" visit.

Re: scrap

PostPosted: Thu Dec 07, 2017 6:39 pm
Well with the answers I received from this great fourm , and I do thank everyone , we now
get a report from our warranty administrator daily with part #'s of what has been
paid and we scrap them 72 hours after the claim was paid , so now if my whse guys do this correctly
I won't have anything charged back to the parts dept anymore well maybe ? I will keep the report on
file and date it when it was scrapped , now I know it might not be perfect but it's a start.

thanks again the duckman

Re: scrap

PostPosted: Fri Dec 08, 2017 12:33 pm
by roncox
you better check on time frame to retain parts I believe it is 15 days after claim pays

Re: scrap

PostPosted: Mon Dec 11, 2017 2:31 pm
yes I understand but this year we made certified elite dealer after claim is paid we
wait 72 hours and can scrap it I don't know how long this will last but for now
this is great
thanks the duckman