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Any dual role warranty/service advisors here?

PostPosted: Fri Jan 19, 2018 6:56 pm
by LOWAIRD1964
Hello, I was curious if there are any dealers out there using a dual role warranty/service advisor or warranty/ any other jobs?

So I am in a situation here with a good employee. He is young in early 20's, not married, no kids. We even offered to let him stay after hours for hourly pay to get the work completed. He worked his way from car porter to warranty clerk. We then had a service advisor position role open up (which he "really" wanted to do) So we agreed to promote him and give him the duties of both jobs, with more pay of course. Once he made it to the desk it only lasted about 3 months or so and now he doesn't think he can handle it all, meaning the warranty duties side of the job.

We are a small one car line store. Lately we average approx. 20 appointments a day. Just to give a little background.

Re: Any dual role warranty/service advisors here?

PostPosted: Wed Jan 24, 2018 5:56 pm
by GMpartsLux
We have 2 service writers and the Service manager. Service manager handles warranty clerk duties.