Where is it written?

Where is it written?

Postby dew23456 » Tue Apr 24, 2007 10:23 am

GM warranty authorization code B, for repeat repairs, similar repairs, etc. I get conflicting rules from my AVM and a field warranty specialist. One says 6 months/6000 miles, the other is 4 months/4000 miles. Who is correct and where is it defined.

I am finding a lot of areas that are not clearly defined.
dew23456
 

Where is it written?

Postby robc » Tue Apr 24, 2007 8:59 pm

It was 3 mos/4,000 miles but changed to six months/6,000 miles in 2005. See if can search on exchange for message ID WIW20050045. It was the announcement when it happened. It don't think much is defined by GM by design.

== Rob ==
robc
 

Where is it written?

Postby mgl » Wed Apr 25, 2007 9:12 am

It may be be a simplistic approach, but usually such 'rules' are in Policies and Procedures...or has GM abolished that practice?
mgl
 

Where is it written?

Postby dew23456 » Wed Apr 25, 2007 10:59 am

The DBC also refered to message ID WIW20050045, this message was released before my conversation with a FWS (field warranty specialist). At which time he also said that B authorizations are the biggest cause of DSR's. So we followed his advice and limited our B's using the 4000 mile rule, with good success. Now we have been noticing some rejects that require a B to get the claim paid.

Aside from the above message, I cannot find anything in the P&P Manual or the Claims Processing Manual that addresses the requirements for using a B.
dew23456
 

Where is it written?

Postby robc » Wed Apr 25, 2007 1:09 pm

mgl said, "It may be be a simplistic approach, but usually such 'rules' are in Policies and Procedures...or has GM abolished that practice?"

Usually such rules are ... in fact they generally are for every other manufacturer except GM, who has the crappiest manuals on the planet. If you, god-forbid, missed that administrative message, then you just missed what was pretty much the only notice of the policy change.

GM does seem to be setting labor operations to overlap each other more frequently, but all of those changes and claim handling will be wiped out when Global Warranty rolls out in a year. And the FWS might be right about B causing most DSRs/reviews, but I doubt it. Plus poorly run shops will use B a lot, but it wasn't the B that got them in trouble - it was that they are poorly run.

It might just be that is the easiest thing for him to ID and chargeback, but a B auth is no more an influence than over repairs. AWARE measures B auths along with a few dozen other things, but I do not believe it measures B when it is applied unneccesarily. I tested this theory about a year ago by submitting a lot of unnecessary B auths. Besides my % of Claims Auth'ed line going up on the DA - nothing else happned. If the FWS knows how the AWARE differential points were accumulated as for an accounting of them - how many were from B auths, how many from other factors.

== Rob ==
robc
 

Where is it written?

Postby dew23456 » Wed Apr 25, 2007 2:24 pm

Where can I find out more about Global Warranty?
dew23456
 

Where is it written?

Postby robc » Wed Apr 25, 2007 5:49 pm

There isn't anything yet. Global Warranty is currently in pilot in South America/Brazil. All GM has told us is that they are still on schedule to rollout to Saturn in September and the rest of GM next year. I am not sure at this point if it means Saturn will be processing as of September or just training on the system.
robc
 


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