by GMFXDOPSMGR » Fri Jun 29, 2007 3:58 pm
zekensted,
I have been on the new Empowerment program for nearly 3 years now. Got my 1st cert in South Central Zone..in the pilot program. I find it most helpful because I have so many options to offer a good customer inlieu of warranty goodwill. I very seldom ask my rep for his opion, but will let him know if something is if a little unusual so he will not freak out. I think this is the best thing we have. I have not gone overboard with offers nor have I had questions from the zone about my offers. I have helped customers trade out of 2 vehicle, given Component letters (best offer) and used a little goodwill. AVM stays out of the process unless it is goodwill..H route.
Just be fair, reasonable, and treat the customer like you would want to be treated...within reason.
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Tom Edwards