by msheri » Mon Nov 20, 2006 7:21 am
There is help out there, you either have to go with tools from this site or the "other" company with GM, since there really is not a great deal of "start from scratch" information from the General. Be careful in reviewing the trainers philosophy though. In my personal opinion, you want the admin trained on how to claim maximun allowable $$$ that is supportable, not trained how to disallow $$$, and how to educate those who are making the errors in documentation that would allow maximum collection. You need training that will teach your admin to use the factory rules to the dealer's advantage.