by KulaWho » Mon Aug 13, 2007 4:39 pm
I'm the WA here and am fortunate that, at this dealership, the SAs and SM book their CP ROs. I set up the recalls as quick-ops in our computer system (UCS) and they are able to close out most of the recalls, the maint plans and some easy warranty claims. If I'm gone for a week or more, then the SM will enter the recalls and easy claims for me. He tries to do some of the other claims to do payroll, but ultimeately it just waits for me until I return.
I do agree with MGL that sometimes it's more work when I get back trying to figure out how the SM came up with the lops he did, but I also know he does the best he can under the circumstances.
I would love to have someone learn here, if just some of the smaller claims to back me up but I fall under the same problems ... the SAs have so much to do already and the evening cashier can't even file the ROs in number order, let alone do something more complicated such as warranty claims. At my previous dealership, the office manager entered claims when I was gone. Here we have some new office personel and I'm hoping that when they are settled in and they have some 'slow time' that I would be able to have someone willing to learn some easier aspects of claiming and on how to check schedules.