I am working with a pure ERO store that the warranty admin PFC's the warranty lines when prompted by the advisors. The next morning he goes in an PMT's each line to the factory. Where things are getting lost is he does not have a good list of which ROs to PMT. The S1 list in PMT is clogged with a year's worth of after market extended warranties and other crap.
If you PMT individually, do you normally use S1 for your list? Is there another place in ADP that will list ROs waiting to be PMT'ed to the factory? (Such as RGM?)I suggested that he PMT after PFC, but they are worried about errors and adjustments that they want to wait until the next morning to transmit.