by Bob_Murray » Tue Oct 18, 2005 12:07 pm
David:
The concern I am seeing is coming from the owners. Turnover is a significant cost to dealerships that, some estimates show, to be between $8K - 12K per bad hire. I think that some dealers are under the impression that the 30% - 40% turnover in their organization is simply a function of their industry.
I don't agree, I think there are some cultural changes that can help (as Frank Burrows pointed out in his post), but my gut tells me that process has alot to do with it.
To Tim Hardie's point, how many dealers are taking the time check out their employee's background. Dealers will screen their vehicle's background and even do a check on the people who are purchasing from them. But Their greatest risk may come from their employee's who may put their organization at risk from negligent hiring practice liability, bad PR, or lawsuits from customers.
I think that just throwing up your hands and accepting the turnover rate as "the nature of our industry" is the wrong approach.