We are looking to use our BDC to receive all inbound Sales calls, Set both Sales and Service Appointments, Follow-up with ALL Internet Leads, RTCM Sales Leads, Sold Follow-up, and Unsold Follow-up. Our current system (UCS) just doesn't do everything that we would like it to do (i.e. user friendly data mining, customer info & vehicle purchase look-up within same screen, follow-up notes, contact record, etc.).
I know there are several solutions out there that will do, so they say, all the things we are needing, but we are locked in a lenghthy contract with UCS. ANY suggestions and/or ideas would be greatly appreciated!
JT...do I understand your post correctly, Prospector can push updated data records back into your UCS??
Everyone...if anyone is currently working with UCS and another CRM solution (effectively) PLEASE let me know. I would like to talk with you about the ups and downs. THANK YOU!
[This message has been edited by GoToGuy (edited 05-17-2004).]