Termination
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Termination
by CallBob » Tue Mar 20, 2001 9:06 pm
Why did EDS disable my Software after I terminated my agreement and changed vendors. Did I not pay you (a great deal) for this software upfront. I understand that my support and maintenance would cease but I should be able to use the software to print out MY data for month end. Got around it OK but after 5 years of paying someone a little courtesy would be in order, but I guess not. You sure burned this bridge behind you. ---- a FOREVER Former EDS customer
- CallBob
Termination
by Matt Parsons » Wed Mar 21, 2001 4:30 pm
Bob, being that I do not know the specifics of the situation you are addressing, I will answer this from a somewhat generic level.
When a client of ours terminates their agreement with us (whether by notifying us of a date in which they wish to have the agreement terminated or through a default in payments over an extended period of time), we have the right (as outlined in the Agreement signed by the dealer and EDS) to disable their use of our licensed software products.
When a client purchases a system from us, they do not purchase the software (source code, etc.), what they are purchasing is a license which gives them the right to use the software in a prescribed fashion while in compliance with the Terms and Conditions of the Agreement. Upon termination of the Agreement you do not retain the right to use EDS' software for any purpose.
We fully agree that the data within the system is yours, and you have the right to access and use that data in any manner you wish. That is why you are able to still access your data through Query.
What you have agreed to terminate is the right to use or access any of EDS' licensed software (Parts, Sales, Service, etc.) or our support.
In your question you say a little courtesy is in order. I would agree. On numerous occasions when clients have made a determination to implement a competitive solution, and the install from their new vendor has slipped in terms of dates, or issues have arisen where they need to keep there EDS system running beyond the date they selected for termination, we have entered into month-to-month agreements (at the same rate as they were paying) to ensure a smooth transistion occurred to their new provider.
I apologize to you for any 'mis-treatment' that you feel EDS extended towards you or members of your store, and would hope that in time we may have the opportunity to deserve the right to work with you again.
If you would like to dicuss your particular situation in more depth, I would be happy to respond via this forum or you can call me at (248) 265-0714.
When a client of ours terminates their agreement with us (whether by notifying us of a date in which they wish to have the agreement terminated or through a default in payments over an extended period of time), we have the right (as outlined in the Agreement signed by the dealer and EDS) to disable their use of our licensed software products.
When a client purchases a system from us, they do not purchase the software (source code, etc.), what they are purchasing is a license which gives them the right to use the software in a prescribed fashion while in compliance with the Terms and Conditions of the Agreement. Upon termination of the Agreement you do not retain the right to use EDS' software for any purpose.
We fully agree that the data within the system is yours, and you have the right to access and use that data in any manner you wish. That is why you are able to still access your data through Query.
What you have agreed to terminate is the right to use or access any of EDS' licensed software (Parts, Sales, Service, etc.) or our support.
In your question you say a little courtesy is in order. I would agree. On numerous occasions when clients have made a determination to implement a competitive solution, and the install from their new vendor has slipped in terms of dates, or issues have arisen where they need to keep there EDS system running beyond the date they selected for termination, we have entered into month-to-month agreements (at the same rate as they were paying) to ensure a smooth transistion occurred to their new provider.
I apologize to you for any 'mis-treatment' that you feel EDS extended towards you or members of your store, and would hope that in time we may have the opportunity to deserve the right to work with you again.
If you would like to dicuss your particular situation in more depth, I would be happy to respond via this forum or you can call me at (248) 265-0714.
[This message has been edited by Matt Parsons (edited 03-21-2001).]
- Matt Parsons
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