Page 1 of 1

Anyone considering switching from CDK?

PostPosted: Tue Aug 06, 2019 4:53 pm
by DMSdiligence
We're looking at CDK but wondered if the people who use it are happy with it. If not, have you considered switching DMS? If so, which one(s)? How easy/hard would it be to switch?

If you're sticking with CDK, has service quality improved lately? What is pricing like? Are there annual price increases typically built in?

Thanks in advance for any feedback.

Re: Anyone considering switching from CDK?

PostPosted: Fri Aug 09, 2019 12:50 am
by Whiner
We have been on CDK for years. Expensive, yes.

Looking at changing, yes. However, expense to change and learning curve will be difficult. One year remaining on current contract - will have to visit in the 60-90 days.

Annual increase is currently limited to 6% and they take every last dime every year - always some excuse to max it out. Still fighting this years increase, applied two+ months early. Supposedly going to tie the increase to CPI but CDK cannot live on CPI so there will have to be a multiplier there somewhere.

For instance we signed up for the $450 credit because we have their website as well. First month of our discount and our bill was still more due to the increase and we purchase a single box of payroll checks at nearly 25 cents per check.

We didn't change to Reynolds 4 years ago due to the upfront costs $80k + to begin.

Don't know what we will do - likely look at Dealertrack really hard this time.

Re: Anyone considering switching from CDK?

PostPosted: Thu Jan 23, 2020 1:22 pm
by Torgy
We did a couple of years ago and found that you get what you pay for. We switched to a company called PBS, I believe that they are out of Canada. Parts & Service were ok at best, but I guess the admin part of it was a total nightmare. We switched back after 6 months....took it in the shorts on that one! :o