ADP response time

[69mach1]

Good morning Matt
can you look at Case number 105531921
under my client number 33056301

[Matt Parsons]

Yes, please be aware that I am at NADA in San Fran so my response may be a little slower than normal. Thanks.

[Matt Parsons]

This case shows as closed? Being that you asked me to look at it am I missing something? I can not see the case details from where zi am at but my call center looked it up and advised me.

[69mach1]

Matt not that im trying to slam ADP
but your response time on my case was quicker than ADP,s
I opened the case right before posting my comment, your response was that same night, someone from ADP called me the next day.
I believe when we are ganging up on you like we do this is one of the reasons why
24 hour call back on a high priority case,
i can only think that if the hotel your staying at responded to a high priority complaint such as mine and they got back to you 24 hours later you would think twice about there service.

[This message has been edited by 69mach1 (edited 02-12-2008).]

[Matt Parsons]

I understand your position and would concur.