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ADP response time

PostPosted: Thu Feb 07, 2008 8:12 am
by 69mach1
Good morning Matt
can you look at Case number 105531921
under my client number 33056301


ADP response time

PostPosted: Thu Feb 07, 2008 7:41 pm
by Matt Parsons
Yes, please be aware that I am at NADA in San Fran so my response may be a little slower than normal. Thanks.

ADP response time

PostPosted: Fri Feb 08, 2008 5:26 pm
by Matt Parsons
This case shows as closed? Being that you asked me to look at it am I missing something? I can not see the case details from where zi am at but my call center looked it up and advised me.

ADP response time

PostPosted: Mon Feb 11, 2008 12:38 pm
by 69mach1
Matt not that im trying to slam ADP
but your response time on my case was quicker than ADP,s
I opened the case right before posting my comment, your response was that same night, someone from ADP called me the next day.
I believe when we are ganging up on you like we do this is one of the reasons why
24 hour call back on a high priority case,
i can only think that if the hotel your staying at responded to a high priority complaint such as mine and they got back to you 24 hours later you would think twice about there service.

[This message has been edited by 69mach1 (edited 02-12-2008).]


ADP response time

PostPosted: Tue Feb 12, 2008 11:33 am
by Matt Parsons
I understand your position and would concur.