We just initiated shop charges on our internal RO's this month. Upon review, I noticed that the MISC charge is not being included in the totals. It does appear in the total of the COST,SALE, & COMP TOTALS line but not in the final charge to the vehicle. If the RO is displayed in AGRI, the 6103 entry is zero. ULT is set to allow misc charges. ADP is telling me that the debit account in USS needs to be different from the sale account. I'm trying to explain that the entry to 6103 is a credit only to an expense account, therefore there is no debit. Their answer was to differentiate the sale and debit accounts, but that won't work because not all internal charges go to the same account number. In the mean time, sales isn't getting charged shop charges.
ADP says this is a bug, and that the only reason it works in CP payments is because it will follow the payment type to that account, either 225 (cash) or 220 (charge). There is no such process for internals, as there are so many accounts that could be dinged.
Has anyone else experienced this?